•    Special Offer
iDoser Merch

Deleted doses?

Get user supplied support

Deleted doses?

Postby Enderwarrior » Sat Oct 05, 2013 12:46 am

I've had this app for a very long time and haven't really been able to use it to the fullest because in never had great headphones. I finally got good headphones and I update the app and I notice I'm missing half of my doses. I go to restore purchased and it says timed out try again later. Well I've tried several times and has yet to work I put around 25-30 dollars into it and i don't have half of what I used to and yes it's all on the same iTunes account. What should I do?
Enderwarrior
Level 0 (<10)
Level 0 (<10)
 
Posts: 1
Joined: Sat Oct 05, 2013 12:39 am

   Special Offer

Sacred Simulations

Re: Deleted doses?

Postby idoser » Sat Oct 05, 2013 9:04 am

Restoring purchases is working fine in ios (including ios 7). Make sure you are logged into the same account you purchased the doses with, make sure you are on wifi, install the app and then go to the Info screen (upper right) and restore purchases. If it times out, then your phone may be having problems verifying over the app store. If all your doses don't restore, you are probably using a different account.

Other than that, restoring is working fine (its linked to the app store, not a problem with our app).
idoser
Site Admin
Site Admin
 
Posts: 1027
Joined: Sat Dec 09, 2006 5:00 pm


Return to I-Doser Support

Who is online

Users browsing this forum: No registered users and 2 guests

About us

We lead the industry as a safe and effective method to achieve a simulated experience through the use of binaural audio doses. We originated the concept of digital dosing and have refined the experience. Our products are used by millions of people worldwide.

cron